A: Username: You can update your username by visiting the Customer Self-Service portal. Your username must be a valid Email address.
If you are logged out and need to change your password, then you can go to this link to change your password. You can also reach this page by clicking “Forgot Password” under where you enter your login information.
If you are logged in, you can change your password by visiting the Customer Self-Service portal.
If you are still having trouble changing your password, then please contact our customer service team.