A: If you forgot your password, then you can go to this link to change your password. You can also reach this page by clicking “Forgot Password” under where you enter your login information.

From there, enter the email address associated with your account. You will then choose between two options: EMAIL ME and Send Secure Login Link.

EMAIL ME: You’ll receive an email to the address provided titled “Forgot Password”. It will contain a link to reset your password.

*If “Error occurred” appears in red when choosing your new password, that means our system does not recognize an account with the email address provided. If you need further assistance, please contact our customer service team.

SEND SECURE LOGIN LINK: You’ll receive an email titled “Forgot Password” shortly. It will contain a link that automatically logs you into your account. This link expires after 24 hours and does not reset your password.

*If you’re prompted to login again after following the link, that means our system does not recognize an account with the email address provided.