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How do I subscribe or unsubscribe from email and text alerts?

January 2, 2019 by Jenna Sminkey

A

How do I subscribe or unsubscribe from email and text alerts?

Subscribe to Texts:

Navigate to the Dashboard of the subscription that you would like to receive text alerts from. Hover over the ‘More’ folder icon and click on “Subscribe to Text Alerts”.

Unsubscribe from Texts:

To Unsubscribe from Text Alerts: Reply “STOP” to one of the text messages you have received.  Keep in mind that this will stop all text messages for any publications you currently receive text alerts for.  

If there are still services that you would like to receive text alerts for, text “START” to 32664 to unblock us. Once that is complete, you will begin receiving all alerts you were previously subscribed to.

If you would like to unsubscribe from specific text alerts, text “MANAGE” to 32664 to see a list of your subscriptions, and keywords to remove yourself from each individual list.

Unsubscribing from emails

For assistance with limiting how many emails you get, we encourage you to write a message to our support team using the Customer Service Form. 

If you’d prefer to speak over the phone, you can call our  Customer Support Team at 888-384-8339. We are open Monday-Friday 8am-5pm EST

Our team will be able to limit the emails you are receiving while still ensuring that you continue receiving emails from your paid services.

Category: Notifications
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